Frequently Asked Questions (FAQs)

Online Banking FAQs

How do I sign up for Online Banking?

On our website simply click on any Sign-up today link found either on the Online Banking web page or below the Online Banking login in the left margin. Read and Accept the Terms and Conditions. Fill in requested information and submit.

Please see additional information on enrollment and Increased Login Security

What do I need to sign up for Online Banking?

• An account number from any one of your existing Great Midwest accounts.
• Your e-mail address.
• A Web browser that supports secure transactions. You must use a recent version of a Secure Socket Layer-enabled (SSL-enabled) Web browser to perform banking transactions over the Internet … older versions may not work at all.
• For security purposes you will be asked to select an Access ID and Password. For all future Logins you will use the Access ID and Password you have selected. Be sure to follow the Enrollment Instructions in the pop-up box that will appear to the right of your user information data entry box. Your Access ID must be at least 6 characters long and may contain any combination of letters, numbers or special characters. Also, your Password mustbe 6-16 characters long and may contain any combination of letters, numbers or special characters. We strongly encourage a password with at least one alpha and one numeric character for security reasons. Both Access ID and Password are CaSe SensiTive.

What do I do if I forgot my Access ID or Password?

Either, click on the "Did you forget your password?" link in the left margin of our website,

call Great Midwest Bank at 1-888-485-4400 during normal business hours or e-mail contactus@greatmidwestbank.com.

Is Online Banking secure?

Great Midwest Bank takes financial security and confidentiality very seriously. Our Online Banking system utilizes 128-bit SSL encryption, digital certificate authentication, firewalls, and password protection to protect your personal and account information.

What accounts can I access?

You can access deposit and loan accounts using the same social security number.

Can a business customer use Online Banking?

Yes, an authorized user for the business may enroll in Online Banking. The authorized user can enjoy features of Online Banking including transferring funds between that business’ accounts.

What can I do with Online Banking?

• Access any of your accounts under the same social security number: checking, savings, Insured Investment Fund (money market), CDs, IRA’s, loans and mortgages.
  
• Check your current account balance or view your transaction history from your current or previous statement for checking accounts and from the previous year for savings accounts.

• Verify if a check, debit card or direct deposit transaction has cleared.

• Transfer funds between accounts.

• Make loan payments to your Great Midwest Bank consumer, home equity or mortgage loan.
  
• View your mortgage balance, interest rate, escrow information or check your payment amount and due date.

• View your consumer loan balance and verify your payment due date and payment amount.
  
• Make a one-time transfer or schedule an automatic transfer between your Great Midwest Bank accounts to occur on a specific future date and if desired to continue occurring weekly, monthly, quarterly, etc.
  
• Download data to Quicken, Microsoft Money, Quickbooks or even Excel, to save time re-keying information into those programs.

Online Banking account transfers are “real time”, meaning they are completed at that moment. Transfers after 8:00 p.m. (Central time) Monday through Friday, after 5:00 p.m. on Saturdays or at any time on Sundays or Holidays will be processed the following business day or Saturday, whichever comes first. If you make a transfer during this time, you will receive a message stating that your transfer has been successfully completed. However the transaction will not be able to be viewed in history until the following business day or Saturday.

Is there a fee for Online Banking?

No, Online Banking is completely free.

Bill Pay FAQs

How do I sign up for Bill Pay?

You must first be enrolled in Online Banking. Within Online Banking, select a checking account that you would like to pay bills with, then click on the Pay Bills tab and you will enter the enrollment process. Once enrolled, the next time you click on the Pay Bills tab within Online Banking you will be immediately entered into Bill Pay.

What do I need to sign up for Bill Pay?

• A checking account number from anyone of your existing Great Midwest Bank accounts to use as your Bill Pay account. You may use more than one checking account with Bill Pay.
• Your e-mail address.
• Your driver’s license number.
• Be prepared to answer some credit history questions for user validation purposes only. The credit bureau inquiry used for these questions will not affect your credit history or credit score.

Can a business customer use Bill Payment?

Bill Payment is not designed for business customer access. However, an authorized signer on the business account may sign up for the business, but their name not the business’ name will appear with the payments.

What is the cost of Bill Pay?

Bill Pay is free.

For business accounts monthly fees may be charged.  A fee of $6.95 per month which includes 20 transactions per month with each additional transaction costing $0.50 may be charged to any business account.